Make-A-Wish is a nonprofit that grants wishes to children with life-threatening conditions. Here are a few ways organizations have integrated LogMeIn Rescue into their business model. #TEAMVIEWER QUICK SUPPORT MOTO G2 SOFTWARE#With a rising number of employees moving to work from home, more organizations will consider if remote desktop software is their solution for secure support.Īdvancements in global connectivity are increasing the ways we utilize remote desktop software. Arise estimates a cost savings of $48,000 a month.īecause they rely on providing online services and technical support, IT and customer support departments are two of the biggest users of remote desktop software. Meanwhile, support requests have jumped 268% while staff grew by 80%. As a result, the first-call resolution rate increased by 23% and repeat caller rates dropped by 33%. To enhance its communication and remote control capabilities, the remote desktop software supported VPN configuration and cross-platform compatibility. In all, the IT team’s same-day resolution rate improved from 40% to 75%.Īrise is a global provider of outsourced customer service solutions with over 5,000 home-based agents. With on-demand, permission-based remote support that can remove software rights from the remote machine after use, Fordham IT drastically cut downtime, while satisfying security and privacy concerns. We detail here some of the immediate benefits organizations have experienced using LogMeIn Rescue: Remote supportįor Fordham University, the remote access software optimized the IT department’s ability to serve thousands of students, faculty and staff. LogMeIn’s product offering for remote desktop software is designed to meet the needs of both small-to-medium businesses (SMBs) and enterprises.Īs an early adopter of remote access and communication technology, LogMeIn has built numerous relationships with global organizations. #TEAMVIEWER QUICK SUPPORT MOTO G2 HOW TO#See more: Top IT channel partners: How to find the best one for you Benefits
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